Last updated: October 2025

Overview

This Privacy Policy explains how Healing Wellness (“we,” “us,” “our”) collects, uses, and shares personal information when you visit or make a purchase from this Shopify-powered website, interact with our marketing (e.g., Constant Contact), read or submit reviews (Yotpo), or use related services like analytics and payments.

Who We Are

Controller: Healing Wellness. Store platform and hosting by Shopify. We may process data in the U.S. and other countries where our service providers operate.

Information We Collect

  • Order & Account Data: name, billing/shipping address, email, phone, order details, gift messages, returns.
  • Payment Data: processed securely by Shopify Payments or other gateways (e.g., credit/debit, digital wallets). We do not store full card numbers. Gateways receive information necessary to process your payment and fraud screening.
  • Device & Usage Data: via cookies, pixels, and similar tech (IP address, device/browser type, pages viewed, time stamps, UTM/referrer, approximate location).
  • Marketing & Communications: email preferences, open/click events (Constant Contact), SMS (if applicable), survey responses.
  • Reviews & UGC: star ratings, review text/photos, display name (Yotpo), plus metadata like date and product.
  • Support: messages you send us (contact forms, email), recordings/notes as permitted by law.

How We Use Your Information

  • To fulfill orders and provide services (process payments, shipping, returns/RMAs, customer support).
  • To personalize & improve the site and product experience (content, recommendations, A/B tests).
  • Marketing & reviews: send newsletters and offers (with your consent where required), request or display product reviews via Yotpo.
  • Analytics & performance: understand traffic and campaign effectiveness (Google Analytics).
  • Security & fraud prevention: verify identity, detect suspicious activity, enforce terms.
  • Compliance: tax, accounting, legal obligations, and recordkeeping.

Cookies & Similar Technologies

We use cookies and pixels for core functionality (Shopify), performance (Google Analytics), marketing (email campaign attribution), and reviews (Yotpo widgets). You can manage cookies in your browser settings. Some features may not function properly if cookies are disabled.

Google provides opt-out tools: Analytics Opt-Out. You may also use device settings and browser privacy controls.

Third-Party Services We Use

  • Shopify (store platform/hosting, checkout, fraud tools, analytics). See Shopify’s privacy notice.
  • Payment Gateways (e.g., Shopify Payments, PayPal, etc.) for secure processing and fraud screening.
  • Google Analytics to measure traffic and site usage (aggregated reports).
  • Constant Contact for email marketing, list management, and campaign analytics.
  • Yotpo for product reviews, Q&A, and user-generated content display.

These partners receive only the data necessary to perform their services and process it under their own policies and applicable laws.

Legal Bases (EU/UK GDPR)

  • Contract: to fulfill purchases and provide requested services.
  • Consent: email marketing, certain cookies/analytics where required.
  • Legitimate Interests: site security, fraud prevention, service improvement, non-intrusive analytics.
  • Legal Obligation: tax, accounting, regulatory recordkeeping.

“Selling” or “Sharing” (U.S. State Laws)

We do not sell personal information for monetary consideration. Some analytics/advertising practices may be considered “sharing” or “targeted advertising” under certain state laws. Where required, we honor opt-out requests via browser signals (e.g., GPC) or site controls. To submit a request, see Your Privacy Rights.

How We Share Information

  • Service Providers: Shopify, payment processors, email platforms, analytics, logistics.
  • Legal & Compliance: to comply with law, enforce terms, or protect rights/safety.
  • Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Data Retention

We keep order records and necessary data for as long as needed to provide services and meet legal/financial obligations. Marketing data is retained while you remain subscribed or until you opt out. We periodically review and securely delete or de-identify data that is no longer needed.

Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure; please use strong passwords and protect your account.

Children’s Privacy

Our site is not intended for children under 13 (or the age of consent in your jurisdiction). We do not knowingly collect personal information from children.

International Transfers

Your information may be transferred to and processed in countries (including the U.S. and Canada) that may have different data protection laws than your country of residence. We rely on approved safeguards where required.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information; to opt out of targeted advertising/“sharing”; to limit use of sensitive data; and to appeal a denied request. We will not discriminate against you for exercising your rights.

  • Access/Portability: request a copy of your data.
  • Correction/Deletion: ask us to update or delete certain data (subject to legal retention).
  • Marketing Opt-Out: use the unsubscribe link in any email or contact us.
  • Cookies/Analytics: manage via browser/device settings; use GPC where supported.

To submit a request, contact us via our Contact page. We may need to verify your identity and jurisdiction. Authorized agents may submit on your behalf where permitted.

Do Not Track (DNT) & Global Privacy Control (GPC)

We do not change our data practices in response to standard DNT signals. Where applicable law requires, we honor GPC for opt-out of sharing/targeted ads.

User-Generated Content & Reviews (Yotpo)

Content you submit (ratings, reviews, photos) may be public. Do not share information you prefer to keep private. By submitting UGC, you grant us and Yotpo permission to host, display, and reuse it per their terms.

Links to Other Websites

We may link to third-party sites. Their privacy and security practices are their own. Review their policies before providing personal information.

Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new “Last updated” date.

Contact Us

Questions or requests? Reach us via our Contact page or email support@healingwellnessusa.com.